Frequently Asked Questions

1. What services do you provide?

We offer professional IT consulting for software-related issues including:

  • Windows/macOS system maintenance

  • Malware protection configuration

  • Data backup assistance

  • Email and network setup
    (Hardware repairs not included)

3. How does remote support work?

After booking, we’ll:

  1. Send a secure link via email

  2. Guide you through temporary access approval

  3. Use encrypted tools (TeamViewer/AnyDesk)

5. How much do services cost?

  • Hourly rate: $5 (1-hour minimum)

  • Flat-rate packages: From $19.99 for common services
    Diagnostic fees may apply for complex issues

7. Can you guarantee my data safety?

  • We:

    • Use read-only access when possible

    • Never copy files without permission

    • Recommend backups before any service

9. Do you offer ongoing support plans?

  • Yes! Ask about our:

    • Monthly maintenance packages

    • Priority support subscriptions

2. Are you affiliated with Microsoft or Apple?

No. We’re an independent IT consulting service. All trademarks mentioned are property of their respective owners.

4. What information do you need from me?

Only:

  • Device operating system version

  • Description of the issue

  • Preferred contact method

6. What payment methods do you accept?

All major cards (Visa/MC/Amex), PayPal, and bank transfers. All transactions are PCI-compliant.

8. What if you can't fix my issue?

You’ll either:
a) Pay nothing if no solution was possible
b) Receive a partial refund per our Satisfaction Guarantee

10. How quickly can you help me?

  • Standard requests: Next business day

  • Emergency slots: Same-day (additional fee applies)