Satisfaction Guarantee

Last Updated: 20 May 2025

1. Our Commitment

EasyAssist.online stands behind our IT consulting services. If you’re unsatisfied with our work, we’ll make it right.

2. Refund Eligibility

We offer refunds under these conditions:
✅ Service Not Rendered: If we’re unable to complete the agreed-upon service.
✅ Technical Limitations: If your device or software prevents solution delivery (verified by our team).

❌ Non-Refundable Cases:

  • Completed services where solutions were provided as described
  • Issues caused by subsequent user actions after our service
  • Hardware-related problems (we provide software-only support)

3. How to Request a Refund

  1. Contact us within 7 days of service completion:
  2. Provide:
    • Your service receipt/invoice number
    • Detailed reason for refund request

4. Refund Process

  • Approval Time: 3-5 business days for review
  • Payment Method: Refunded to the original payment source
  • Partial Refunds: May apply if only part of the service was undeliverable

5. Service Redo Option

Instead of a refund, you may choose:

  • Free reattempt of the service
  • Credit toward future services

6. Limitations

  • Diagnostic fees (if applicable) are non-refundable
  • No cash refunds for payments made via credit/PayPal

7. Legal Disclaimer

“EasyAssist.online is an independent service provider. This guarantee doesn’t cover issues stemming from unsupported hardware or unauthorized software modifications.”